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Summary
Technical program manager and operations engineer in on-site technology support (field AV/IT) across a large, multi-site enterprise. I turn chaotic, manual operations into governed, measured, partly-automated systems, and translate operational data into leadership decisions. I span program management, data and root-cause analysis, no-code workflow automation, and lightweight data and AI engineering.
300+ Sites Managed
83% Time Reduction
22,357 Checks Delivered
Core Capabilities
- Program & project management (RACI, RAID, governance, change control)
- Data analysis & root-cause analysis (SLA analytics, 5 Whys, fishbone)
- Workflow architecture in Asana & Smartsheet
- Lightweight data engineering (serverless pipelines, dashboarding)
- Applied AI (classification, prompt architecture, human-in-the-loop)
- Executive communication (narrative-with-numbers, business cases)
Selected Systems Designed
Service Health SLA Analytics & Reporting
AI + Data Analytics
AI-powered SLA compliance engine with a stable taxonomy and human-review gate; cut reporting turnaround ~83%.
Distributed Asset Preventative Maintenance
Program / Operations
Cadence-based PM program across a distributed fleet; delivered 22,357 checks and ~66% issue reduction.
Automated SLA Data Pipeline
Data Engineering
Serverless ingest → validate → dashboard flow replacing manual data wrangling.
IT Asset Lifecycle & Secure Disposition
Program / Governance
Classified 211 device types and built an auditable secure-disposition workflow; zero data-exposure incidents.
Critical Spares Inventory & Budget
Program / Financial Modeling
Criticality framework plus multi-scenario CapEx/OpEx budget model to secure funding.
Work Intake & Workflow Automation
Workflow Architecture
Forms, rules engines, and dashboards in Asana/Smartsheet creating self-organizing team mechanisms.
AI Ticket Analysis & Classification
Applied AI
Confidence-gated, human-in-the-loop classification agent with JSON-schema output and critic pass.
Certifications
- AWS Certified Cloud Practitioner (CLF-C02) — 2026
- Asana Administrator Certificate — 2026
- Asana Workflow Specialist — 2025
- Smartsheet Core App + Builder Path — 2026
- Full Stack Network Professional (NexGenT) — 2021
- AWS Certified AI Practitioner (AIF-C01) — In Progress
- AWS Certified Solutions Architect – Associate (SAA-C03) — In Progress
Philosophy
Cadence creates clarity. Automation creates capacity. Data creates confidence.